Terms & Conditions

We want to give you the best shopping experience, so please read about how all this works. It will take you through everything from ordering and paying online to delivery, using our website, and details about us.

Mavis Nest (the “Company“), an Irish registered business under the registration number 650150, and operator of the website located at [website address]. These terms and conditions (“Terms“) govern your use of the website and any products or services offered by the Company. By accessing or using the website, you are accepting these Terms and agree to be bound by them. If you do not agree with any of these Terms, you should not use the website or purchase any products or services from the Company.

We make each product freshly in small batches. This is the way we ensure that every single product is crafted with as much care and love as we can give. We believe in excellent service too, so we work hard to answer your queries, pick and pack your parcels and send them out of our workshop. Also, we always aim to get your parcels posted out as quickly as humanly possible.

If you are not 100% happy, please contact us at info@mavisnest.ie. All feedback helps us to maintain our high-quality service.

Use of Our Website

If you are not 100% happy, please contact us at info@mavisnest.ie. All feedback helps us to maintain our high-quality service.

Visitor provided material

Any material that a visitor to our website sends or posts to our website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

Ordering

Everyone is allowed one customer account, but you must be 16 or over to do so. By placing an order on our website, you agree to give:

- Your real name
- Your e-mail address
- Your billing address
- A delivery address (this maybe the same as your billing address)
- A contact phone number (in case we need to speak to you about your order)
  You can order from our website without registration.

If the technology fails us or we make a genuine mistake, your order attempt may be unsuccessful. We will do everything we can to resolve this.

Once you have placed an order, you will receive a confirmation e-mail within one working day, and then one within another working day of your order being dispatched.

If something is not in stock, we will let you know as soon as possible after the order has been placed. If we are expecting the item to be available soon, we may send it in a separate parcel after your main order has been dispatched.

Once you are ready to check out, you will be directed to the checkout page where you may select the type of delivery, and the delivery and/or billing addresses.

Payment & Security

All payments must be made in Euro.

We use Revolut, Stripe and PayPal as our payment gateway and merchant services provider to process online payments. These providers use state-of-the-art security measures, including 128-bit encrypted sessions for credit/debit card details and heavily encrypted databases protected by multiple government-approved firewalls. We do not hold any credit card data and all sensitive information is stored on these secure servers. For more information on their data protection and privacy policies, please visit:

Prices and VAT

Our prices, as stated on our website, are in euro (€) and include VAT, where applicable. You will be charged in euro even if you do not live in Ireland. We reserve the right to alter prices at any time. Overseas orders may incur bank charges for international transactions. Prices and promotions are subject to availability and may end before originally advertised.

Delivery

We have a variety of delivery options for our customers.

Any personal information you provide to us, from which you can be identified is stored securely and confidentially and will be processed fairly and lawfully in accordance with our privacy policy.

So that we can deliver your order to you, we will provide your details to our couriers and postal service providers that deliver your order.

Events beyond our control

We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but is not limited to:

- Strikes or other industrial actions.
- Civil commotion, terrorism or threat of war.
- Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster.
- Disruption to supplies or delivery methods.
- Acts of government or regulatory bodies.
- Disruption to public or private telecommunications networks.

Occasionally, parcels going overseas may be delayed at customs control when entering your country. This is beyond our control and we cannot be responsible for the late arrival of parcels detained in this way.

Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.

Please allow for up to 14 working days for delivery following the dispatch of your order.

If you need express shipping please contact us.

Arrangements

After placing your order, you will receive an automated acknowledgement by email. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been dispatched.

Once we accept your order, a contract to purchase and deliver products takes effect between you and the Company. You pay the sum that you see at the end of the checkout process, together with the delivery. Upon receipt of your order for the products you will be charged for the products and the delivery costs.

Products will be at your sole risk from the time of delivery to you.

Cancellations, returns and refunds

For more details, please see our Return Policy.

The Contract

When we confirm acceptance of your order by confirming the products have been dispatched a legally binding contract will exist between us. If we do not confirm acceptance, we will refund your payment.

Your order constitutes an offer to us to buy a product. If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order.

This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept an order from any customer who we have suspended.

Ownership of the products will only pass to you when we have received full payment.
A person who is not party to the contract shall not have any rights under or in connection with it.

Resale

By ordering from our website, you agree not to commercially resell any of our products. Commercially reselling our products is a breach of these terms and conditions and your agreement with us.

If you want to resell our product, please contact us on e-mail at info@mavisnest.ie.

Customs

If you order products from our site for delivery outside Ireland, they may be subject to import duties and taxes, which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.

VAT Queries

Delivery costs will be added to your order and the final total will include VAT at the applicable rate calculated on your products and the cost of delivery.

For orders delivered outside the EU, VAT will not be chargeable, although the total cost of your order will remain unchanged. For those outside the EU, authorities in your country may impose their own duties or taxes on incoming parcels. We are not responsible for any such charges. Please note that the VAT rate and the taxes are subject to change, and we will not be held liable for any mistake in calculating the VAT and taxes.

If a customer is eligible for a VAT refund, we will provide all the necessary documents and information to claim the refund from the authorities.

Your Statutory Rights

These terms and conditions do not affect your statutory rights as a consumer.

Exclusion of Liability

We do not accept liability for any loss or damage that you may suffer as a result of using our website.

Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury caused by our negligence, as this cannot be excluded or limited under the laws of the Republic of Ireland.

Law and Jurisdiction

These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of Ireland. Any disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the Republic of Ireland. For more information about the legal framework that applies to your use of our website, please visit the website of the courts of Republic of Ireland or contact us at info@mavisnest.ie

We may update these terms and conditions from time to time. If we make any changes, we will replace the current version of these terms on our website with the new version. It’s important to note that by continuing to use our website after any changes have been made, you are agreeing to the updated terms and conditions.

Last updated: 16th January 2023